REFUND POLICY
Customers who wish to cancel their purchase can use the 'Cancel my order' button on the website and send back the products within 14 days of receipt of the order.
The products have to be sent back in their original packaging and be in the exact same condition as when sent. Products that have been damaged, modified or deteriorated will not be reimbursed.
The cost of shipping back is the responsability of the customer.
If everything is in order the customer will be reimbursed.
For customers outside the EU, the initial postage fees, custom fees and reimporting costs will not be refunded.
It is best to use a tracked delivery method to ship back the products to Cabinet de Merveilles and wrap them properly and safely.
If the customer decides not to use a tracked delivery method, Cabinet de Merveilles cannot be held responsible in case of damage to the parcel or in case it does not arrive. The product will then not be refunded.
Returns have to be posted to:
Carole Suety
1 Chemin de la Bergerie
56200 La Gacilly
France
After 14 days, Cabinet de Merveilles does not exchange or refund products.
DISPUTE – CONSUMER MEDIATION
In the event of a dispute between the Customer and the company, the two will endeavor to resolve it amicably (the Customer will submit a written complaint to the professional or, where applicable, to the professional's Customer Relations Department). In the absence of an amicable agreement or in the absence of a response from the professional within a reasonable period of one (1) month, the consumer Customer, within the meaning of Article L.1612-2 of the French Consumer Code, may, if a disagreement persists, refer the matter free of charge to the competent mediator included on the list of mediators established by the Consumer Mediation Evaluation and Control Commission pursuant to Article L.615-1 of the French Consumer Code, namely: Société Médiation Professionnelle http://www.mediateur-consommation-smp.fr
Société Médiation Professionnelle - Alteritae
5, rue Salvaing 12000 Rodez